Refund policy

 

About return / exchange / cancellation

・ Replacement and return in case of Panero will be supported by email. At that time, we will bear the shipping fee for returned and exchanged.

・ Customer convenience,(Different size, unnecessary condition, poor condition, small dirt, scratches, dirt after worn, dirt, fray, color different from imagination, customized, etc.) Cancellation / refund / refund Returns and exchanges are not possible. Also,Since handmade products are handled, some scratches, fraying, etc. are not regarded as defects.Please check again before purchasing.

・We are trying to provide accurate size information, but depending on the individual differences, manufacturing methods, materials, etc.1 ~ 3cmIt may be different. Please note in advance.

・ Please note that if you do not contact or return within 7 days after the product arrives (replacement), we will not be able to respond.

・Size exchange will only be accepted within 7 days of product arrival. At that time, the product is about trying on, tags, and shoes are indoors. Please note that if there is no replacement size stock, you may not be able to accept the exchange. Please note that the shipping fee for the round trip will be borne by the customer. Please note that exchanges will not be accepted if the replacement product is shipped after 7 days. If you would like to replace it, please contact us on Panero official LINE.

・ There is a used product among the products handled by this shop.(PaneroExcluding brand products)Please note that if you judge the fine damage in the category that you can not do as much as you are, you may not be able to accept returns.

・ Delivery may be delayed from the scheduled date due to the delay of cargo. Please note in advance.

・ The address change after delivery isYou can respond by contacting immediately after your order. However, please note that if you are ready to ship from our warehouse, you will not be able to accept changes even if the shipping notification is not made. In addition, when changing, the sales office of the delivery company may change and transfer costs. In that case, please note that transfer costs will be charged by cash on delivery to the recipient.

・ Panero has taken photos at the time of inspection before all product delivery to prevent replacement and check product status. Please note in advance.

When ordering, it will be a transaction after understanding the above points.