Right of Withdrawal for Customers Residing in the EU / EEA

Consumers residing in the European Union or European Economic Area may withdraw from their purchase within 14 days of receiving the goods, in accordance with applicable law and subject to the conditions below. This section takes precedence over Section 1.

Procedure

Notify us of your decision to withdraw by email or chat within 14 days of receiving the goods, stating your intention clearly.
Return the goods within 14 days of sending that notification.

Costs

Return shipping costs are borne by the customer.
Any customs duties, import taxes, clearance fees or other charges arising from the return are borne by the customer.
Import duties and taxes you paid on delivery cannot be refunded by us. Please apply directly to the customs authority in your country.

Condition of the goods

Paper tags must remain attached to the item.
Footwear may be tried on indoors only.
If the value of the goods is diminished through handling beyond what is necessary to establish their nature, characteristics and functioning, we will deduct a corresponding amount from your refund. Depending on the extent of the diminished value, this deduction may amount to the full product price.
We record the condition of returned items by photograph and video on arrival, and will share this documentation with you before issuing a refund.

Refund

We will refund the product price and the standard outbound delivery cost to your original payment method within 14 days of receiving the returned goods.
Where you selected a delivery method other than our standard option, the amount exceeding the standard delivery cost is not refundable.

Excluded items

Goods made, altered, adjusted or customised to your specifications.