Description based on the Specified Commercial Transactions Act

Seller:PANERO Co., Ltd.

Representative Director and Representative Director:Amano Yuki

location:146-0092 Shimomaruko, Ota-ku, Tokyo 2-13-1-105

telephone number：050-5329-7025 (We do not accept inquiries by telephone. Please contact us via our official LINE or Instagram.)

email address:panero.official@gmail.com(We do not accept inquiries via email. Please contact us via our official LINE or Instagram.)

Returns, exchanges and cancellations

・We will respond to any exchanges or returns in the event of defects in PANERO by email. In such cases, we will cover the shipping costs for returns and exchanges.

・Customer's convenience,(We cannot cancel, refund, return, or exchange after ordering due to different sizes, no longer needed, poor condition than expected, very small stains and scratches, dirt after wearing, smell, fraying, color that is different from what you imagined, customised, etc.) Also,Since we carry handmade products, slight scratches or fraying is not considered a defect.Please check again before purchasing.

・We strive to provide accurate size information, but depending on the individual differences in the product, manufacturing methods, materials, etc., the product will be approximate from the information.1-3cmThe degree may vary. Thank you for your understanding.

-Please note that in the event of an initial defect (exchange), we cannot respond if the product is not contacted or returned within 7 days of receiving it.

・Size exchanges will only be accepted within 7 days of receiving the product. In this case, the product will only be tried on, the tag must be present, and shoes will only be worn indoors. Please note that if the exchange size is not in stock, we may not be able to accept exchanges. Please note that the customer will be responsible for any round-trip shipping costs. Please note that we will not be able to accept exchanges if the replacement product has been shipped for more than 7 days. If you would like to exchange, please contact us via the official PANERO LINE account.

・Lucky bag products (boxes) are offered at special prices, so please note that they are not included in other than ¥99,000-BOX.Size exchanges are not accepted。Please check the contents before purchasing and be aware of this before purchasing.

・There are used items available at our shop.(PANERO)Excluding branded products)UsedWe apologize for any inconvenience, but if we determine that there is a small damage that is in the category of product, we may not be able to accept returns.

-Delivery may be delayed from the scheduled date due to delays in cargo. Thank you for your understanding.

・Address changes after deliveryWe can respond immediately after placing your order. However, please note that if the preparation for shipping from our warehouse has been completed, we cannot accept changes even if the shipping notification has not been received. In addition, when changes occur, the delivery company's service office may change and transfer fees may be incurred. In that case, we will be charged a transfer fee for cash on delivery to the recipient, but please be aware of this in advance.

- At PANERO, we take photos of all products before shipping to prevent replacement and to check the condition of the product. Thank you for your understanding.

When placing an order, we will understand the above points before making your transaction.

Required fees other than product price: Bank transfer fee 、Consumption tax, shipping fees, customs and local taxes (only for customers who purchase from outside of Japan), shipping fees, customs and consumption taxes for exchanges

Sale price: It will be displayed on the screen during the purchase process.

Consumption tax is displayed as excluded tax.

Payment method:

・Various credit cards(VISA, MASTER, AMEX, JCB)

・KOMOJU Credit Card (JCB)

・KOMOJU convenience store payment / Bank transfer

・KOMOJU Smartphone Payment (LINE Pay, PayPay, Merpay)

・Various carrier payments (dPayment, au EasyPayment, SoftBank Payment in bulk)

・PayPal

・Google Pay

・Apple Pay

・Paidy next month payment (convenience store/bank)

・Shop Pay

*If the amount exceeds 300,000 yen, convenience store payment is not possible.

Product delivery date:Immediate delivery will be delivered the same day as soon as possible. On the day12Payment completed by the time of payment and can be shipped on the same day except on Sundays and public holidays.(※Orders on Sundays and public holidays will be shipped the next day.)

Ordered products are2-5It will be shipped within the week.(If an ordered product and an immediate delivery item are mixed in one purchase, the product will be shipped after the ordered product arrives.)

Furthermore, even for items with immediate delivery, the inventory status is displayed for each size. For example, even if sizes M, L, or XL are displayed as ready to ship, only the S size may be ordered due to out of stock, etc. In that case, only the S size will be made to order, and it will take about 2-5 weeks. Please check the product page, when adding a cart, and when ordering, so please check.

How to purchase products:

If you press the "Purchase" button from each product details page and make payment using various payment methods, you will be able to purchase the product.

Special Conditions: About cooling off

This service does not apply to the cooling-off as stipulated in the Specified Commercial Transactions Act.

Qualifications: Secondhand goods dealer license(1.302222115542issue)