Import "luxury brand"
Immediate delivery products will be delivered within 3 business days from the same day at the earliest after payment is completed. (Orders placed on Sundays and holidays will be shipped the next day.)
Orders will be shipped within 2-5 weeks.
*If ordered products and immediate delivery products are mixed in one purchase, they will be delivered after the ordered products arrive.
Please check your spam folder as it may have been sorted into your spam folder.
If you have not received the email, please contact the PANERO official LINE .
*Please note that the reservation will be automatically canceled 3 days after the convenience store payment is specified.
You can contact us immediately after placing your order. However, please note that if the preparation for shipment from our warehouse has been completed, we will not be able to accept changes even if the shipment notification has not been sent.
In addition, when changing, the corresponding sales office of the shipping company will change, and there is a possibility that transfer costs will be incurred. In that case, please note that the transfer fee will be charged to the recipient by cash on delivery.
We will inform you of the billed amount by e-mail and SMS of your registration between the 1st and 3rd of the following month. After that, please pay at the designated convenience store on the 10th of the billing month.
You can check how to use Paidy here .
Please contact Paidy for details.
Contact: Paidy Customer Support 0120-971-918 (toll free, weekdays 10:00-18:00)
After completing your order, you will receive an email about the payment method, so please pay at the convenience store specified at the time of ordering.
If you do not receive the e-mail, it may have been classified as a spam folder, so please check it again.
If it is not classified in the spam folder, please contact PANERO official LINE .
No refunds. Size exchanges will only be accepted within 7 days of receiving the product. At that time, the product must be tried on, the tag must be attached, and the shoes must be indoor shoes. Please note that the return shipping fee will be borne by the customer. Reception will be done on the official PANERO LINE, so please contact us.
We do not have a permanent store. However, you can actually pick up the product and purchase it at the POP-UP store, which is held several times a year. Of course, try-on is also possible. The opening date will be announced on the official online store and each SNS (LINE, Instagram).
Even for immediate delivery products, the stock status is displayed for each size. For example, even if the M, L, and XL sizes are indicated as immediate delivery, only the S size may be listed as an order due to reasons such as being out of stock. In that case, only the S size will be made to order, and it will take about 2 to 5 weeks. Please check the product page, when adding to the cart, and when placing an order.