In-stock items ship as soon as the next day after payment is confirmed, and within 1 to 3 business days at the earliest. Orders placed on Sundays or public holidays will ship on the next business day.

Made-to-order items ship in about 2 to 5 weeks.

If in-stock and made-to-order items are included in the same order, the full shipment will go out after the made-to-order item is ready.

The email may have landed in your spam folder, so please check again.

If you still haven't received it, please contact our official PANERO LINE at PANERO公式LINE.

*If you select convenience store payment, please note that your order will be canceled automatically if 3 days pass without payment.

Please contact us immediately after placing your order. However, if shipping preparation has already been completed at our warehouse, we cannot accept changes even if you have not yet received a shipping notice.

In some cases, changes may also require a different shipping carrier or incur additional shipping fees. If so, the return shipping cost will be charged to the recipient, so please understand this in advance.

We will notify you of the billing amount by email and SMS between the 1st and 3rd of the following month. After that, please make payment at your chosen convenience store by the 10th of the billing month.

You can check how to use Paidy here.

For details, please contact Paidy directly.

Contact: Paidy Customer Support 0120-971-918 (free calls, weekdays 10:00-18:00)

After your order is completed, an email with payment instructions will be sent to you. Please pay at the convenience store you selected when ordering.

If the email has not arrived, please check your spam folder.

If it is not in your spam folder either, please contact our official PANERO LINE at PANERO公式LINE.

Returns are not accepted. Size exchanges are accepted only if the item arrives within 7 days. In that case, items must be tried on only, still tagged, and shoes must be worn indoors only. Please note that round-trip shipping costs are paid by the customer. Exchanges are handled through PANERO公式LINE, so please contact us there.

We do not have a permanent store. However, several times a year, you can see and purchase products in person at limited-time pop-up stores. Try-ons are available as well. Event dates are announced on our official online store and social channels, including LINE and Instagram.

Even for in-stock items, stock status is shown by size. For example, an item may be marked in-stock for M, L, and XL, but if only S is sold out, the order may be treated as a made-to-order item. In that case, only the S size is produced after ordering, and shipping takes about 2 to 5 weeks. Please check the product page, cart, and checkout carefully.

We ship worldwide.

For international orders, shipping is available via Japan Post or Yamato Transport (approx. 5–10 business days).

Most in-stock orders leave our warehouse within 3–5 business days.
Made-to-order items ship in 2–4 weeks.


If you have any questions, please feel free to contact us.

Returns are not accepted. Exchanges are available. If you need a size exchange, please contact us via Instagram or LINE chat.

We accept size exchanges only for unused items that have been tried on once, and only if you agree to cover shipping both ways.

Please include a note with your name, order number, and the new size.

*(If the item is found to be unused and not tried on, we will return it, though we apologize for the inconvenience.)

Please transfer the exchange shipping fee via PayPal.

Shipping fees vary by country, region, and weight. You can view the exact fee at checkout.