Right of Withdrawal for Customers Residing in the EU / EEA

Customers in the European Union or European Economic Area may withdraw from their purchase within 14 days of receiving the goods, subject to applicable law and the conditions below. This section takes precedence over Section 1.

Procedure

Notify us by email or chat within 14 days of delivery, clearly stating your intention to withdraw.
Return the goods within 14 days of sending that notice.

Costs

Return shipping costs are borne by the customer.
Any customs duties, import taxes, clearance fees, or other charges arising from the return are borne by the customer.
Import duties and taxes paid on delivery cannot be refunded by us. Please contact the customs authority in your country directly.

Condition of the goods

Paper tags must remain attached to the item.
Footwear may be tried on indoors only.
If handling beyond what is necessary to assess the item’s nature, characteristics, and function reduces its value, we will deduct the corresponding amount from your refund. Depending on the extent of the reduction, this may equal the full product price.
We document the condition of returned items with photo and video upon arrival and will share this record with you before issuing a refund.

Refund

We will refund the product price and the standard outbound delivery cost to your original payment method within 14 days of receiving the returned goods.
If you chose a delivery method other than our standard option, the difference above the standard delivery cost is not refundable.

Excluded items

Goods made, altered, adjusted, or customised to your specifications.