FAQS Frequently Asked Questions

A. Immediate delivery products will be delivered within the same day to 3 business days after payment is completed. (Orders on Sundays and holidays will be shipped the next day.) Ordered items will be shipped in around 2-5 weeks. * If order products and immediate delivery products are mixed in one purchase, delivery will be delivered after the ordering product arrives.

A. There is a possibility that it is classified as a spam mail folder, so please check it again. If you haven't received the email, please contact Panero official LINE. * Please note that after 3 days, after specifying a convenience store payment, it will be automatically canceled.

A. We can respond by contact immediately after your order. However, please note that if you are ready to ship from our warehouse, you will not be able to accept any changes even if the shipping notification has been made.

In addition, when changing, the sales office of the delivery company may change and transfer costs. In that case, please note that transfer costs will be charged by cash on delivery to the recipient.

A. We will inform you of your registered email and SMS between the 1st and 3rd days of the following month. After that, please pay at the specified convenience store on the 10th of the request confirmation month. Click here for how to use Paidy.

Please contact Paidy for details.
Inquiries: Paidy Customer Support 0120-971-918 (free calling fee, weekdays 10: 00-18: 00)

A. After the order is completed, you will receive an email about the payment method, so please pay at the convenience store specified at the time of ordering. If you do not receive the email, it may be classified as a spam mail folder, so please check it again. If you are not classified as spam folder, please contact Panero official LINE.

A. Returns cannot be returned. Size exchange will only be accepted within 7 days of product arrival. At that time, the product is about trying on, tags, and shoes are indoors. Please note that the shipping fee for the round trip will be borne by the customer. Please contact us for the reception at Panero official LINE.

A. There is no permanent store. However, you can actually pick up the product at the POP-UP store of a limited time store several times a year. Of course, you can try on it. The event will be announced on the official online store, each SNS, etc. (LINE, Instagram).

A. Even in the case of instant delivery products, the stock status is displayed for each size. For example, even if the M, L, XL size is displayed as an instant delivery, the order notation may be written due to the reason such as the S size is out of stock. In that case, only the S size will be made to order, and it will take about 2 to 5 weeks. Please check the product page, when adding carts, and when ordering.

A. We Provide Worldwide Service. For International Customers, We Offer Japan Post or Yamato Transport (Approx.5-10 Business Day) MOST ORDERS WILL WILL WAREHOUSE IN 3-5 Business Days. It will take 2-4 Weeks for Built-to-Order to be shipped. IF YOU HAVE ANY QUESTIONS

A. Returns are not allowed. Exchange is Possible. If you watch exchange size, PLEASE CONTACT US. We will ONLY EXCHANGES IF THE PRODUCT is an Unused Item that only BEEN TRIED ON EE TO and from The Customer. At that time, please include a Piece of Paper with your name, Order number, and size After change. (*IF THE PRODUCT IS FOUND to BE UNUSED AND HAS NOT BEEN BEEN TRIED ON PLEASE TRANSFER THE EXCHANGE SHIPPING FEE TO PAYPAL.

A. Shipping Fee Vary Depending on the Country, Region, and Weight.