In-stock items ship as soon as the next day after payment is confirmed, and within 3 business days at the latest. Orders placed on Sundays or public holidays will ship on the next business day.

Made-to-order items ship in about 2 to 5 weeks.

If made-to-order and in-stock items are purchased together, the order will ship after the made-to-order item is ready.

Please check your spam folder, as the email may have been filtered there.

If you still can’t find it, please contact us through the official PANERO LINE account at PANERO official LINE.

*If you choose convenience store payment, the order will be automatically canceled after 3 days if payment is not completed.

We can help if you contact us right after placing your order. However, if shipping preparation has already been completed in our warehouse, changes cannot be made even if the shipping notice has not been sent.

Please note that changing the delivery address may also change the carrier’s service area and result in a forwarding fee. In that case, the recipient will be charged for the forwarding fee, so please understand this in advance.

We will notify you of the billed amount by email and SMS between the 1st and 3rd of the following month. Please complete payment at your selected convenience store by the 10th of the billing confirmation month.

You can check how to use Paidy here.

For details, please contact Paidy directly.

Contact: Paidy Customer Support 0120-971-918 (toll-free, weekdays 10:00-18:00)

After your order is complete, you will receive an email with payment instructions. Please pay at the convenience store you selected when ordering.

If you do not receive the email, please check your spam folder, as it may have been filtered there.

If it is not in your spam folder either, please contact us through the official PANERO LINE account at PANERO official LINE.

Returns are not accepted. Size exchanges are only accepted within 7 days of delivery. Items must be in try-on condition, with tags attached, and shoes must be tried on indoors only. Please note that round-trip shipping costs are the customer’s responsibility. Contact us via the official PANERO LINE account to request an exchange.

We do not have a permanent store. However, you can see and purchase items in person at our limited-time POP-UP stores held several times a year. Fittings are also available. Event dates will be announced on our official online store and social channels, including LINE and Instagram.

Even for in-stock items, stock status is shown by size. For example, if M, L, and XL are listed as in stock, but only S is sold out, the product may still appear as available for order. In that case, only size S will be made to order, and delivery will take about 2 to 5 weeks. Please check the product page, cart, and order screen for details.

We ship worldwide.

For international orders, shipping is handled by Japan Post or Yamato Transport, with delivery in about 5-10 business days.

Most in-stock orders leave our warehouse within 3-5 business days.
Made-to-order items ship in about 2-4 weeks.

If you have any questions, please contact us anytime.

Returns are not accepted. Exchanges are available. If you would like to exchange SIZE, please contact us via Instagram or LINE chat.

We can only accept exchanges for SIZE if the item is unused and only tried on, and if you agree to cover the shipping fee both ways.

At that time, please include a note with your name, order number, and SIZE after change.

(*If the item is confirmed to be unused and not tried on, we will return it, though we apologize for the inconvenience.

Please transfer the exchange shipping fee via PayPal.

Shipping fees vary by country, region, and weight. The fee will be shown at checkout.