A. In-stock items ship as soon as the next day after payment is confirmed, and within 1 to 3 business days at the earliest. Orders placed on Sundays or public holidays will ship on the next business day. Made-to-order items ship in about 2 to 5 weeks. *If in-stock and made-to-order items are included in the same order, the full shipment will go out after the made-to-order item is ready.

A. It may have been filtered into your spam folder, so please check again. If it still has not arrived, please contact PANERO’s official LINE account. Please note that after selecting convenience store payment, the order will be canceled automatically if 3 days pass.

A. We can help you right after your order is placed. However, once shipping preparation has been completed at our warehouse, changes cannot be accepted even if the shipping notice has not been sent.

Depending on the change, a forwarding fee may be charged if the delivery company’s service area changes. In that case, the forwarding fee will be billed to the recipient, so please understand this in advance.

A. Within 1 to 3 days, we will send the billing amount by email and SMS to the address you registered. After that, please pay at your selected convenience store by the 10th of the month following the billing month. You can check how to use Paidy here.

For details, please contact Paidy.
Contact: Paidy Customer Support 0120-971-918 (free calls, weekdays 10:00-18:00)

A. After your order is complete, we will send an email with payment instructions, so please pay at the convenience store selected at checkout. If the email does not arrive, it may have been filtered into your spam folder, so please check again. If it is not there, please contact PANERO’s official LINE account.

A. Returns are not accepted. Size exchanges are only available within 7 days of delivery. Items must be in tried-on condition, with tags attached, and shoes must be unworn indoors only. Return shipping costs are the customer’s responsibility. Please contact PANERO’s official LINE account to arrange the exchange.

A. We do not have a permanent store. However, several times a year, you can shop in person at limited-time pop-up stores. Try-ons are also available. Opening dates will be announced on our official online store and social channels, including LINE and Instagram.

A. Even for in-stock items, availability is shown by size. For example, even if M, L, and XL are marked in stock, an order may be placed for S only if the S size has sold out. In that case, the item will be made to order and shipped in about 2 to 5 weeks. Please check the product page, cart, and order screen.

A. We provide worldwide shipping. For international orders, we ship by Japan Post or Yamato Transport, with delivery taking about 5 to 10 business days. Most in-stock items leave our warehouse within 3 to 5 business days, while made-to-order items ship in 2 to 4 weeks. Please contact us if you have any questions.

A. Returns are not accepted. Exchanges are available for size only. Please contact us by Instagram or LINE chat if you wish to exchange a SIZE. We can accept a SIZE exchange only for unused items that have been tried on once, and the customer must cover shipping both ways. Please include a note with your name, order number, and the new SIZE. Please note that if the item is found to be completely unused and untried, it will be returned. Exchange shipping fees must be paid via PayPal.

A. Shipping fees vary by country, region, and weight. You can check the exact fee at checkout.