Immediate delivery will be delivered within 3 business days at the earliest after payment is completed. (Orders placed on Sundays and public holidays will be shipped the next day.)

Ordered items will be shipped within 2-5 weeks.

*If an ordered product and an immediate delivery item are mixed in one purchase, the product will be shipped after the ordered product arrives.

Please check again as it may be classified as a spam folder.

If you haven't received the email,PANERO Official LINEPlease contact us.

*Please note that your order will be automatically cancelled after 3 days after you specify a convenience store payment.

We can respond immediately after placing your order. However, please note that if the preparation for shipping from our warehouse has been completed, we cannot accept changes even if the shipping notification has not been received.

In addition, when changes occur, the delivery company's service office may change and transfer fees may be incurred. In that case, we will be charged a transfer fee for cash on delivery to the recipient, but please be aware of this in advance.

We will inform you of the amount of your bill by email and SMS between the 1st and 3rd of the following month. After that, please pay at the designated convenience store on the 10th of the month of confirmation of your billing.

How to use PaidyHereYou can check it from.

For more information, please contact Paidy.

 Contact: Paidy Customer Support 0120-971-918 (No call charges, weekdays 10:00-18:00)

After your order is completed, you will receive an email regarding your payment method, so please pay at the convenience store you specified when placing your order.

If you do not receive your email, it may be classified as a spam folder, so please check again.

If it is not classified as a spam folder, we apologize for the inconvenience.PANERO Official LINEPlease contact us.

Returns are not possible. Size exchanges will only be accepted within 7 days of receiving the product. In this case, the product will only be tried on, the tag must be present, and shoes will only be worn indoors. Please note that the customer will be responsible for any round-trip shipping costs. Reception will be held via the official PANERO LINE, so please contact us.

There are no permanent stores. However, you can actually pick up the item and buy it at the POP-UP store, a limited-time store that is held several times a year. Of course, you can also try on items. The event will be announced on the official online store, as well as on various social media (LINE and Instagram).

Even if the item is ready to ship, the inventory status is displayed for each size. For example, even if sizes M, L, or XL are displayed as ready to ship, only the S size may be ordered due to out of stock, etc. In that case, only the S size will be made to order, and it will take about 2-5 weeks. Please check the product page, when adding a cart, and when ordering, so please check.

We provide worldwide service.

For International Customers, we offer Japan post or Yamato Transport (Approx.5-10 business day)

Most orders will leave our warehouse in 3-5 business days.(prompt delivery goods)
It will take 2-4 weeks for built-to-order to be shipped.


If you have any questions, please don't hesitate to get in touch.

Returns are not allowed. Exchange is possible. If you want to exchange SIZE, Please contact us. (Instagram or LINE chat)

We will only accept SIZE Exchanges if the product is an unused item that has only been tried on, and if the customer agrees to pay for the return shipping fee to and from the customer.

 At that time, please include a piece of paper with your name, order number, and SIZE After change.

 (*If the product is found to be unused and has not been tried on, we apologize for the inconvenience, but we will return it.

Please transfer the exchange shipping fee to PayPal.

Shipping fee vary depending on the country, region, and weight. You can see the shipping fee when you proceed to checkout.